Fruit'Alive is a fresh produce delivery business operating in Singapore. In these terms, "we" and "us" mean Fruit'Alive; "you" means the person placing the order.
An order becomes binding when we confirm it, not when you submit it. We may decline or cancel an order if an item turns out to be unavailable, if the delivery address is outside our coverage area, or if we cannot verify your contact details.
Prices shown include GST where applicable. We may change prices at any time, but never after your order is confirmed.
Because we buy in small lots from growers rather than holding warehouse stock, availability varies week to week. If something sells out between your order and packing, we will contact you before packing with a substitution of equal or greater value. You may accept it, choose an alternative, or have that item refunded.
Delivery terms, charges and coverage are set out on our Delivery Information page and form part of these terms.
We deliver to the address you give us. If nobody is available and you have given us permission to leave the order, our responsibility ends once it is left at that location. Fresh produce left unattended in Singapore's climate deteriorates quickly, and we cannot be responsible for that.
Delivery is between 7am and 7pm on Monday to Friday and Sunday. You cannot choose a time inside that window. We deliver on public holidays except Chinese New Year, and we do not deliver on Saturdays. We are not liable for losses caused by a delayed delivery.
We will only honor fruit reported spoiled within 24 hours of delivery. Once accepted, we send a replacement on the next delivery or credit the amount against your next order. If an item is the wrong one, the wrong quantity, or missing from the box, tell us and we will put it right. We do not replace fruit that is bruised or damaged on arrival, or fruit that is underripe and inedible for days. Nothing needs to be sent back. Details are on our Returns page.
We accept PayNow, bank transfer, and cash on delivery. Corporate accounts may be invoiced monthly on 30-day terms by prior arrangement.
This website does not collect or process card details. Where an order requires payment before delivery, we contact you separately to arrange it.
You may change or cancel an order at no cost up to 6pm the day before delivery. After that the order has usually been packed and we may charge for perishable items already prepared.
Custom hampers and cut fruit platters cannot be cancelled once we have begun preparing them.
Gift certificates are valid for 12 months from issue, may be used across multiple orders, and are not exchangeable for cash. Unused balances expire at the end of the validity period. Lost or intercepted certificate codes cannot be replaced once redeemed.
Subscriptions run week to week with no minimum term. Changes, pauses or cancellations must reach us by Friday for the following week. Invoices are issued monthly on 30-day terms.
Our liability for any order is limited to the value of that order. We are not liable for indirect or consequential losses.
Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Allergies and dietary requirements are your responsibility to check. Our produce is handled in a facility that also handles nuts, and cross-contact cannot be ruled out.
You are responsible for keeping your account details accurate and your password confidential. Tell us immediately if you think someone else has access to your account.
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them.
We may update these terms from time to time. The version in force is the one published on this page when you place your order.
Questions about these terms: fruitalive9@gmail.com or WhatsApp (+65) 9677 9341.